Privacy Commitment

At Zoome Casino Australia, we place great value on your trust. Protecting your personal data is a responsibility we take seriously, and we are committed to managing it with transparency, accountability, and respect. This Privacy Policy outlines how we collect, store, use, and protect your information while you interact with our services. We encourage you to review this document carefully so you can make informed choices about your data.

Information We Collect

We gather specific information to provide seamless access to our gaming platform, improve functionality, and comply with relevant regulations. The data we collect falls into two main categories: personal data and non-personal (aggregated) data.

Personal Data

Your personal data is collected when you register an account, contact our support team, or use features that require identification. This may include:

• Account Information: When registering, you provide details such as your full name, date of birth, residential address, preferred currency, email address, and contact number.
• Identity Verification: To comply with regulatory requirements, we may request documentation to verify your identity and address (e.g. passport, driver’s licence, or utility bills).
• Communication Records: If you contact us via live chat, email, or contact forms, we store relevant transcripts and messages for support tracking and quality assurance.
• Device and Login Data: We collect IP address, device type, operating system, browser version, and session timestamps to maintain secure access and detect suspicious activity.

Please note: While payment transactions occur via integrated third-party services, Zoome Casino does not store full credit card numbers or direct banking credentials.

Non-Personal Data

In addition to identifiable data, we collect analytics and aggregated usage information, including:

• Usage Statistics: Page visits, feature usage, game interactions, error logs, and clickstream data help us understand how players use our platform.
• Language and Region Settings: Your device or browser settings may inform language preferences and localisation features.
• Referral and Campaign Data: We track which ads or links directed you to our site for marketing performance analysis.

All non-personal data is anonymised and used strictly to improve service delivery.

Purpose of Data Collection

Your information is used for legitimate operational purposes, including:

1. Creating, managing, and maintaining your player account;
2. Enabling gameplay, processing deposits and withdrawals via third-party payment systems;
3. Providing customer support and addressing service inquiries;
4. Sending transactional or promotional communications when permitted;
5. Monitoring platform usage to prevent fraud, abuse, and technical issues;
6. Complying with legal and licensing requirements under Curaçao eGaming regulations.

Zoome Casino does not sell or lease your personal information to third parties.

Data Retention

We retain your personal data only for as long as necessary to meet regulatory obligations and operational requirements. This includes maintaining accurate records for tax, anti-money laundering (AML), and know-your-customer (KYC) compliance.

You may request correction or deletion of your stored information at any time by contacting our support team at [email protected]. Please note: transaction histories and verified identity records may be exempt from deletion where retention is legally mandated.

Your Data Rights

As a registered player, you have the right to:

1. Access the personal information we hold about you;
2. Request correction or update of inaccurate details;
3. Request deletion of certain data, where legally permissible;
4. Withdraw consent for non-essential processing (e.g. marketing emails);
5. Lodge a complaint with a data protection authority if you believe your rights have been infringed.

To exercise these rights, please email our Privacy Officer at [email protected].

Security Measures

Zoome Casino Australia uses industry-standard encryption and firewall systems to protect your information. Our platform is secured with 128-bit SSL encryption, and account access can be further protected with two-factor authentication (2FA). Access to stored data is restricted to authorised personnel only.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in regulatory obligations or internal practices. Material changes will be communicated via the website or by email. Your continued use of our services after any update implies acceptance of the revised policy.